• 1. Who do I call for after hours emergency with the building

    Our 24-Hour Emergency line is 1-855-497-1163. This is only for emergencies such as fire, flood, no heat in winter, no hot water, or if you are locked out of your apartment. 

  • 2. Who do I contact for payment details or issues?

    Please email tenantservices@arlingtonstreet.ca

  • 3. How do I handle repairs that may be needed?

    For regular maintenance requests, please submit your request online by logging into www.rentcafe.com for the fastest response. You can also email tenantservices@arlingtonstreet.ca.  All maintenance requests must be in writing and include your unit number and permission for access if you aren’t home.

  • 4. What if my rent is late?

    Your rent is due on the 1st of the month. Please notify tenantservices@arlingtonstreet.ca  as soon as possible if your rent payment will be declined. If we have a few days notice, we may be able to cancel the preauthorized debit transaction to avoid the $50.00 NSF fee. Late fees of $50.00 will still apply, and the eviction process for unpaid rent will still apply.

  • 5. What do I do if I lose my keys/fob?

    Submit a maintenance request for replacement keys & fobs if you lose your keys. If you lose your fob, we suggest letting yourself into the building using the Masimo system at the main entrance and using the keypad door lock to access your home with your PIN code. If you are locked out of your home and need assistance, contact the 24-Hour Emergency line at 1-855-497-1163. Charges will apply for replacement keys and fobs, and hourly labour to provide access onsite.

  • 6. Why do I need renter's insurance?

    Under most circumstances the Landlord is not responsible for your private property or damage you cause to the apartment and building. It is important to have renter’s insurance to cover your belongings in the event of an unforeseen disaster. The minimum coverage for liability offered by providers is $1 million, and $20,000 for your personal contents. The cost of insurance is typically $1/day and very affordable. We recommend lloydsadd.brokerlift.net as an insurance provider due to low cost and easy signup.

  • 7. Can I make changes or improvements to the leased property such as painting?

    No changes to your leased premises will be permitted.

  • 8. Where do I dispose of pet waste?

    Please take pet waste to the designated garbage area in the garbage room on the main floor. Planters around the building are not for placing doggy bags in. Any tenant seen doing this will be notified and fined accordingly.

  • 9. What are the guidelines for usage of the rooftop patio?

    The patio is available for shared use on a first come, first serve basis. Tenants and guests are required to maintain a respectable noise level and respect City of Calgary noise bylaw times. Any mess incurred is the responsibility of the tenant and their guests to clean prior to exiting the area. The entire property (apartments, common areas, balconies, rooftop patio, etc.) are non-smoking/non-vaping for tobacco, marijuana etc.Please take pet waste to the designated garbage area in the garbage room on the main floor. Planters around the building are not for placing doggy bags in. Any tenant seen doing this will be notified and fined accordingly.

  • 10. When is the move out inspection comducted?

    The Property Manager is responsible for documenting damages to the property when you move out, which will be the basis for charges against your security deposit. This inspection will be done on or before the last day of the month at 12pm (noon) when you have completely vacated and cleaned the apartment. This appointment will be scheduled with you in advance, once the Landlord has confirmed you are moving out.

  • 11. Will you provide notices to show my apartment?

    Yes, we will provide you with at least 24 hours’ written notice by email to enter your suite to show the unit to prospective tenants. You are not required to be present as all prospective tenants will be accompanied by our leasing agent.

  • 12. Once the landlord has determined the repairs post move-out, can I, (the tenant,) go in and repair them myself?

    No. Once we have completed the move-out inspection, you will not be allowed to  return to the property. Complete all cleaning and repairs prior to the move-out inspection.

  • 13. Where will the security deposit be returned to?

    The deposit will be deposited directly into your bank account.

  • 14. Do I have to be present for the move-out inspection?

    Yes, it is important for you to be present during your move-out inspection. Your resident manager will provide you with 2 date/time options to complete the walk-through.

  • 15. What if I do not have the time to do house cleaning, replace lightbulbs, smoke detector batteries or other repairs?

    We have reliable people who can do these things for you. We are happy to help.

    However, for items that are the tenant’s responsibility in the lease, we will deduct the cost of the invoices from your security deposit (if you’re moving out) or charge the cost back to you due upon receipt.

  • 16. What happens if my deposit is insufficient to pay all I owe?

    You must make arrangements to settle your account immediately upon receipt of the outstanding amount. Unsettled accounts will be reported to the Credit Bureau and turned over to collection agencies for processing. This will negatively impact your credit score for 7 years.